Forum Discussion
Helper IIIGateway configuration correct but local connectivity issues
Hi guys,
I keep getting these error messages when my reports are failing. Your data gateway is offline or couldn't be reached. Below is my gateway status but i find it confusing as the computer these refreshes are being powered on remain connected to a stable connection through a hrdwired connection. Any ideas how to troubleshoot?
4 Replies
- arvindsingh802
Community Champion
Make sure all the ports mentioned Adjust communication settings for the on-premises data gateway | Microsoft Docs are enabled to access
If this post helps, then please consider Accept it as the solution and give it a thumbs up
- AbhiSSRS
Solution Sage
You may need to run Network port tests as mentioned in link from Arvind above!
https://scratch.mit.edu/projects/549481093
Hi cdawidow
This issue was resolved by uninstalling, and then reinstalling the on-premise gateways. You can try to uninstall the original gateway, and reinstall the latest gateway, and then see the result
Best Regards
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi cdawidow
Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.
Best Regards
Community Support Team _ Ailsa Tao
