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camilaori's avatar
camilaori
New Member
2 years ago

Gateway Unreachable

Hi, this is my first time working with Power BI Service and I'm having trouble configuring the gateway.
I'm using the standard On-premises data gateway and I was able to upload the report I wanted to the service successfully. The gateway appears to be working fine, as shown here:

And so does the database connection:

However, when I try updating the data for my report, I get this error:

 

Error del origen de datos: {"error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","pbi.error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","parameters":{},"details":[],"exceptionCulprit":1}}} Table: gestion_banco.
URI de clúster: WABI-SOUTH-CENTRAL-US-redirect.analysis.windows.net
Identificador de actividad: da7400dd-dac2-451a-8f21-a3e6d7bd0905
Identificador de la solicitud: f666bae8-e8a3-cb64-eafa-8bbbb2e4b450
Hora: 2023-09-14 17:47:32Z

 

I have the most recent version of the gateway. We've uninstalled and installed the gateway a few times already, and we've tried using an entirely new gateway and we end up stuck at the same error. I read that the issue might be related to ports being blocked, but the gateway app is in Spanish and I can't scroll down to the port test section... I've been trying to set it up in English, but nothing has really worked.

Please help, this is the last thing I need in order to complete this project.

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2 Replies

  • sergej_og's avatar
    sergej_og
    Icon for Super User rankSuper User
    2 years ago

    did you applied this gateway and connection to your dataset for refresh?

     


    you have to apply your gateway and connection to your source in service.
    They have "to know eachother".

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi  camilaori ,

     

    Have you solved your problem?

    You can check that the gateway corresponding to the Dataset is selected during the configuration refresh, and you may need to edit the credentials if there is an error message about invalid credentials in the Data source credentials option.

    Keep only one type of gateway running on the computer (Enterprise Gateway or Personal Gateway). Do not run both types of gateways at the same time

    For not being able to scroll to the port test section, you can restart the Gateway App and try again.

     

    Is there a more detailed error message that we can better help you with.

    You can check if there is a corresponding gateway error message in the following LINK:

    Troubleshoot gateways - Power BI | Microsoft Learn

     

    Best Regards,

    Liu Yang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.