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TheLittleBear's avatar
TheLittleBear
Regular Visitor
1 year ago

Gateway Time Out Errors - Sporadically

Hi all   I am trying to diagnose an issue regarding the On Premise Data Gateway for PowerBi. We are facing semi regular issues with time out errors.  We face these errors on average around 8 times...
Need Help
lbendlin's avatar
lbendlin
Icon for Super User rankSuper User
1 year ago

click on the "i"  icon to see the details for that gateway.

TheLittleBear's avatar
TheLittleBear
Regular Visitor
1 year ago

When I do that, the little pop-out window that appears shows just the one entry listed:

 

So, I assume that means it's not part of a cluster, as just one device is listed?

 

I have looked into some of the general configurations now regarding the environment. I notice the current timeout setting, within the various config files (inside the installation dir) is set to 50 seconds. Would it be recommended to increase this?

 

Again, thanks so much so far for the advice

  • v-prasare's avatar
    v-prasare
    Icon for Community Support rankCommunity Support
    1 year ago

    Hi TheLittleBear,

     

    Since you are using a single gateway and seeing regular timeouts, I recommend increasing the timeout setting in the config file to help with long-running queries. Also, ensure the gateway is on the latest version and monitor system resources for any spikes.

     

    did you already tried this? let me know if you need any additional help here.

     

     

     

     

    Thanks,

    Prashanth Are

    MS Fabric community support

     

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