Forum Discussion
Gateway Stoppage
Hello,
My organization placed the On Premises Gateway on a separate server and we noticed that it sometimes stops or hangs, which of course, results in the Power BI service not operating (no refreshes, etc.). We added the recommended number of Cores, as well as, the appropriate amount of RAM to the server. We also noticed that the service uses 99% of the recommended RAM.
Do you know what could be causing the stoppage?
Thank you
1 Reply
Hi reggiejdean,
Please check the performance counters to gauge the activities for the gateway which can be accessed through the Windows Performance Monitor tool. Also, you could refer to the attached file to monitor On-premises Data Gateways.
Network latency can also impact the performance, please have a look at https://docs.microsoft.com/en-us/power-bi/power-bi-reports-performance#network-latency
Best regards,
Yuliana Gu
