Forum Discussion

mellolu's avatar
mellolu
Frequent Visitor
10 months ago

Gateway Scheduled refreshing Problem

Hi everyone, a few months ago my scheduled updates started failing. The gateway and connections are online. If I force the update, it still happens. I don't know what to do anymore. I've uninstalled ...
Need Help
mellolu's avatar
mellolu
Frequent Visitor
10 months ago

Hi. Thank you for your support. As you can see, it's an intermittent error. I've already reconnected all the connections, and the gateway is online and running the latest version.

Anonymous's avatar
Anonymous
Not applicable
10 months ago

Hi mellolu ,


Thanks for sharing the screenshots, that really helps. The error message (DM_GWPipeline_Client_GatewayUnreachable) means the Power BI Service can’t consistently connect to your on-premises gateway. Since you already confirmed. That gateway is online and updated and Connections have been remapped and credentials re-entered.

This points to a network or environment issue. Some things to check that.

  • The gateway server is always on and not going to sleep/restarting during refresh.
  • Firewall/proxy rules allow outbound ports 443, 5671–5672, 9350–9354.
  • Gateway region matches your tenant (your error shows Brazil South).

Since the error is intermittent, the most common fix is firewall or proxy configuration not allowing the Service Bus traffic through consistently. If your IT/network team can confirm the above ports are open and not being throttled, it should resolve.

If after this the issue continues, I’d recommend raising a Microsoft support ticket so they can trace the failing refresh ID in their backend.
Create support ticket: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thanks,
Akhil.

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 months ago

    Hi mellolu ,

    Just checking in were you able to verify the gateway ports and network/firewall settings as suggested? If the issue persists, raising a Microsoft support ticket with the failing refresh ID usually helps resolve these intermittent connectivity errors. Let us know how it goes so we can assist further if needed.

    Thanks,
    Akhil.