Forum Discussion
mellolu
10 months agoFrequent Visitor
Gateway Scheduled refreshing Problem
Hi everyone, a few months ago my scheduled updates started failing. The gateway and connections are online. If I force the update, it still happens. I don't know what to do anymore. I've uninstalled ...
tayloramy
10 months agoSuper User
Hi mellolu,
The error messages you are getting point to an issue connecting with the gateway.
If you run a network port test on the gateway server, does it pass?
It could be that some ports are open and some are not, so sometimes it fails depending on what endpoint the service decides to use?
Adjust communication settings for the on-premises data gateway | Microsoft Learn
If the network port test comes back good, I recommend submitting a ticket to Microsoft. They can get more telemetry details from their end to troubleshoot more.
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