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mellolu's avatar
mellolu
Frequent Visitor
10 months ago

Gateway Scheduled refreshing Problem

Hi everyone, a few months ago my scheduled updates started failing. The gateway and connections are online. If I force the update, it still happens. I don't know what to do anymore. I've uninstalled ...
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mellolu's avatar
mellolu
Frequent Visitor
10 months ago

Good morning, the error is always this; what always changes is the table. But when I do the update manually, without using scheduling, the update happens normally.

Erro de fonte de dados: {"error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","pbi.error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","parameters":{},"details":[],"exceptionCulprit":1}}} Table: empresas_cnaes.<br />Cluster URI: WABI-BRAZIL-SOUTH-redirect.analysis.windows.net<br />ID da atividade: 97c66a82-8e46-41d1-bb5a-f5fe2aa57c0d<br />Solicitar ID: 6a13de35-e6b9-4e86-8dd3-59b73e388674<br />Hora: 2025-09-16 16:32:30Z

  • tayloramy's avatar
    tayloramy
    Super User
    10 months ago

    Hi mellolu, 

     

    This error means the gateway isn't reachable. Can you confirm that the data gateway is online? 

     

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  • Anonymous's avatar
    Anonymous
    Not applicable
    10 months ago

    Hi mellolu ,

    Thanks for sharing the details. Since the refresh works manually but fails on schedule with the GatewayUnreachable error, this usually points to a gateway or network reliability issue.

    • Confirm the gateway is running the latest version and hasn’t gone offline during scheduled refresh.
    • Check if there are any timeouts, throttling, or antivirus/firewall policies that might intermittently block the gateway service.
    • Review the gateway logs around the failure timestamp for more clues.

    If the problem persists even after verifying these, I’d recommend raising a Microsoft support ticket with the Activity ID and Request ID you shared, that way the product team can trace the failing pipeline run directly.

    Thanks,
    Akhil.