Forum Discussion
Gateway Offline Error
Sorry, I should have been more clear. All the reports do not run at the same time. There are multiple reports spread out over a 4 hour window. But report A runs at the same time every day. Report B runs at a different time from report A but at the same time every day. Though I do think it is likely some of these reports are overlapping and it is a capacity issue. That said, wouldn't that throw an error other than "gateway not available"?
bmaull The refresh time set may not refresh on time, and there may be a delay.
Sorry, I don’t know the progress between you and Microsoft support.
Has the problem not been solved yet?
What's the situation now? Can you provide a screenshot of the error?
Janey
Above is a image of the type of error we were receiving as of 9/30/21. For the last two days, reports have refreshed on schedule as expected.
What did Microsoft say, is it resolved?
From your error message, everything is okay. It is more likely that you did not keep the gateway online or disconnected when refreshing, because on demand refreshing is also normal.I noticed that it is quite early when you refresh, are you sure that the gateway is always online at this point in time?
Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.
Best Regards,Community Support Team _ Janey
The scheduled refreshes have worked as expected the past couple of days. Still monitoring to see if they fail again.
The scheduled refresh times have been set up this way for over 3-4 years now. THe problem was a recent one.
