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IamTDR's avatar
IamTDR
Responsive Resident
4 years ago

Gateway Offline Error

For the past few weeks my  BI reports fail to refresh on Friday's with the error message stating that my Gateway is Offline. I had my company's IT department investigate and they do not see an issue...
Help appreciated
goncalogeraldes's avatar
goncalogeraldes
Super User
4 years ago

Hello there IamTDR ! I have had a similar problem last month with two different customers. In the first case, the server was hosted in a Azure VM that, for cost reduction reasons, was shut down everyday at 7pm and rebooted at 8am and I had scheduled updated for hours when the VM was turned off which of course gave an error. The second one was because another software, namely Microsoft Dynamics NAV, had a few scheduled refreshes at the same time as PBI and the database could not handle both processes at the same time and prioritized NAV and cancelled the PBI refresh. I do not know if any of the case apply to you but I hope it may help you in some way!

 

Hope this answer solves your problem! If you need any additional help please @ me in your reply.
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Best regards,
Gonçalo Geraldes

  • IamTDR's avatar
    IamTDR
    Responsive Resident
    4 years ago

    Thanks for the quick reply.  I do not believe these are the cause for my Gateway issue but I will pass this message along to my IT Department. Thanks again

    • simontaylor's avatar
      simontaylor
      Microsoft Employee
      4 years ago

      Does anyone have a solution to it?

  • bmaull's avatar
    bmaull
    New Member
    4 years ago

    I am the admin that works with IamTDR 

    I suspect our issue might be similar to the second issue you mentioned.  Is there something specific I should look for in the SQL or gateway logs that might confirm this?  The weird thing is that these reports are all scheduled to refresh at the same time every day and some days it works and some days it does not.  And there doesn't seem to be any real pattern to it that I can spot.