Forum Discussion
Gateway Not Working
Hmm not sure where to start with this tool, few days ago i created a report and downloaded the data gateway as mentioned in the documents. I could share my workspace and all was fine. I tried to crea...
- Hi there,
You should be able to remove the Gateway from the Control Panel, then Add/Remove programs.
Only once it is uninstalled, restart the server and then look to remove the folder.
Once that is done try and install it again?
Hi there
What I would suggest is first making sure you got the Recovery key which would have been done during the Gateway Installation.
Then uninstall the Gateway and re-install.
When installing put in the Recovery Key.
Once that is done make sure that you can see it in the Power BI Service.
Next make sure the names of your data sources are the same across your Power BI Desktop files. This is to ensure that they all will find the same datasource?
What I would suggest is first making sure you got the Recovery key which would have been done during the Gateway Installation.
Then uninstall the Gateway and re-install.
When installing put in the Recovery Key.
Once that is done make sure that you can see it in the Power BI Service.
Next make sure the names of your data sources are the same across your Power BI Desktop files. This is to ensure that they all will find the same datasource?
Thanks for your time. Unfortunately i think you didnt get my issue. I cannot uninstall or reinstall power bi service. I have the key, but for me to use it i need to be able to install the existing service right? please see my erro rmessages above.
- Hi there
When you talk about Service do you mean the On-Premise Data Gateway Service?yes. I cannot uinstall the service., when i tried to delete the folder i get a message that the folder is used by some program. very disappointed. Is there a 1800 number for help? And since its been only a couple of months we got license will MS help us cancel this entire tool setup including office 365 as we purchased it because of power bi service.
- Hi there,
You should be able to remove the Gateway from the Control Panel, then Add/Remove programs.
Only once it is uninstalled, restart the server and then look to remove the folder.
Once that is done try and install it again?