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Failure Notice when sharing to External User

I am trying to share a dashboard with an external user but no matter what email I use, I get a Failure Notice reading "Failed to grant access". I have "share to external users" enabled in the Admin Portal Tenant settings.


Can anyone help me figure out why this is happening and how to fix it? Thank you!




Super User
Super User

Hey @doddv ,


this document contains everything one has to know, to share content with external users: Distribute content to external guest users with Azure AD B2B - Power BI | Microsoft Docs


But you have to be aware that sharing content means these have to have a license (no matter if the user is internal or external).
There are just two ways of sharing content for free:

  1. using the function "Publish to web" but this is not recommended as the content can be accessed by everyone who knows the link.
  2. the content is hosted in an app, that is backed by a Premium per capacity license.

Hopefully, this helps to tackle your challenge.




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Hamburg, Germany
Super User
Super User

Hi @doddv ,


Are you the owner of the Dashboard/report?  Do you have a license? Is this a national cloud, govermental cloud or other secure cloud?  There are a number of limitations for sharing in addition to the permissions in the Admin Portal.

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Frequent Visitor

Yes - owner of the dashboard and report. Yes - I have a pro license. No cloud. Not a premium tenant. But, I have heard that you should be able to share with external users for free?

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