Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
Hello Anonymous
I hope the issue with the credentials was resolved. As of now, I have been able to update my data without any problem on the cloud. The only issue I have now is with Salesforce Object. If the object has more than 2000 rows, it won't update on the desktop. If You have this issue, a way around is to install PowerBI desktop July 2018 version.
I hope everything works fine for you tho!
Hi joansinho,
I've unfortunately had no luck yet. I just had my PBI desktop updated literally 10 minutes ago and I attempted to publish again and setup the schedule, still nothing :smileyfrustrated: I'm in the middle of working with the support team on it but they are not very responsive.
Hi Anonymous,
I am sorry to hear that. I know how frustrating it is not to be able to refresh your data automatically. Does PowerBI take your credentials?
Things I tried:
Cleared my browser
Changed password in Salesforce
Deleted PowerBI Desktop and Get The Newest
Updated new credentials in PowerBI desktop and the cloud.
Hopefully, any of that can help you-- if you have not tried yet.