Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
LeanneShapro joansinho Has anybody had any luck yet? I no longer see a message on their support page in regards to Salesforce not working but I still can't setup a refresh schedule beacuse it's not accepting my credentials which aren't wrong. This is really out of hand :smileysad:
Anonymous and joansinho
I was in luck today. I was able to successfully update my credentials and schedule the refresh for the data set I was having issues with. I recommend starting a support case with Microsoft to further trouble shoot!