Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
Anonymous & joansinho
Unfortunately, I'm still having issues logging in. Anonymous, thanks for sharing the support page information! I'll continue to keep my fingers crossed for us all!
LeanneShapro joansinho Has anybody had any luck yet? I no longer see a message on their support page in regards to Salesforce not working but I still can't setup a refresh schedule beacuse it's not accepting my credentials which aren't wrong. This is really out of hand :smileysad:
Anonymous and joansinho
I was in luck today. I was able to successfully update my credentials and schedule the refresh for the data set I was having issues with. I recommend starting a support case with Microsoft to further trouble shoot!
Hi Anonymous,
I am sorry to hear that. I know how frustrating it is not to be able to refresh your data automatically. Does PowerBI take your credentials?
Things I tried:
Cleared my browser
Changed password in Salesforce
Deleted PowerBI Desktop and Get The Newest
Updated new credentials in PowerBI desktop and the cloud.
Hopefully, any of that can help you-- if you have not tried yet.
Hello Anonymous
I hope the issue with the credentials was resolved. As of now, I have been able to update my data without any problem on the cloud. The only issue I have now is with Salesforce Object. If the object has more than 2000 rows, it won't update on the desktop. If You have this issue, a way around is to install PowerBI desktop July 2018 version.
I hope everything works fine for you tho!
Hi joansinho,
I've unfortunately had no luck yet. I just had my PBI desktop updated literally 10 minutes ago and I attempted to publish again and setup the schedule, still nothing :smileyfrustrated: I'm in the middle of working with the support team on it but they are not very responsive.
