Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
Hi LeanneShapro Anonymous,
PowerBI started to work for me today. Hopefully, It starts working for you two. Good luck!
joansinho no luck for me yet. An old SF dashboard I forgot to turn the schedule off for sent me an email this morning telling me the refresh failed. Not going to bother turning the schedule back on yet for the others :smileyfrustrated:
Anonymous
Well, it started to work for me in the sense that it finally took my credentials, and I do not get the message " Failed to update data source credential." I have not checked if they actually refresh. Maybe I will get hundreds of notifications today that my data could not be refreshed :/. Maybe it is too good to be true
