Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
I have a Microsoft Support Case open currently and mentioned the Salesforce related issues I'm having. He said the following, "
There is currently a known issue about attempting to refresh Salesforce reports. It’s also having some side effects of being able to update the credentials."
He also sent a link for their support page which says, "Users of Salesforce reports may experience issues with refreshing reports. Engineers are working to deploy a fix. We are expecting the deployment to complete by end-of-week. Next update @ 8/29/18 at 10:00 PDT"
Anonymous
Thanks LeanneShapro for that! I have 3 dashboards using Salesforce that aren't updating from the service so I have to do it from the desktop then publish to the service. It's really inconvenient :smileysad: I do so much digging into my own data only to find out the issue isn't anything that I've done. I rely on daily refreshes so it's all frustrating. I've been manually refreshing all 3 dashboards twice a day and publishing each of them to 2 different workspaces. Microsoft was having this exact issue just earlier this month.
Anonymous Oh wow! That's quite inconvenient! I've got my fingers crossed for us all!
Hi LeanneShapro Anonymous,
Thank you for the update. I am having the same issue as Anonymous. I have to update all my dashboards on my desktop and then deploy them to the cloud. Now, I am having a table that it's not updating anymore. Hopefully, the update actually happens by the end of the week. Good luck to us!
