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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Failed to update data source credentials

I come in this morning and for some reason every dashboard I have that has Salesforce as a data source is unable to refresh online. I get this error:     I'm able to login to Salesforce itse...
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  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi LeanneShapro,

     

    This could be 2 different things:

    1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.

     

    2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.

     

    Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.

     

    I hope this helps!

LeanneShapro's avatar
LeanneShapro
Advocate I
7 years ago

Hi Anonymous, 

 

I appreciate your response. I reset my Salesforce Password this morning and it didn't seem to resolve the issue. I'll do more research and see if it could be related to Salesforce refreshing. 

 

If I find a solution, I'll be sure to share it here! 

 

My best, 

 

Leanne

Anonymous's avatar
Anonymous
Not applicable
7 years ago

LeanneShapro no problem! This is the message from their support page:

 

I'm not sure if this issue would extend to credentials not validating as well, but it may. I have one dashboard currently not updating because of this. When I was having credentials issues, I did create a support ticket and they were very prompt with help until the issue was resolved. Might be worth a shot.

 

Thanks,

 

Marc

  • joansinho's avatar
    joansinho
    Advocate I
    7 years ago

    LeanneShapro

     

    Hi, 

    Thank you for the heads up. I am hoping this update resolve my issue. I can't create a ticket without going to ITS at my company because of admits privilege.  

  • LeanneShapro's avatar
    LeanneShapro
    Advocate I
    7 years ago

    Thanks, Anonymous! I appreciate the help!

    • joansinho's avatar
      joansinho
      Advocate I
      7 years ago

      Hi LeanneShapro!

       

      I am wondering if you were able to fix the issue you were having?

       

      Anonymous Thank you for all your updates. They were very helpful. 

      • LeanneShapro's avatar
        LeanneShapro
        Advocate I
        7 years ago

        Hi joansinho, 

         

        Unfortunately we are still looking for a solution. I'll be sure to share on this thread if I do find a resolution.