Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
Anonymous I am experiencing the same issue and can't seem to find any documentation online. I have an error message that says "Your data source can't be refreshed because the credentials are invalid. Please update your credentials and try again." When I click Edit Credentials, I login with my SFDC credentials, and then it spins for a minute. Then I get the timeout error like you've pictured below.
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.
2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!