Forum Discussion
Failed to update data source credentials
Hi LeanneShapro,
This could be 2 different things:
1. Microsoft recently acknolwdged it's been having issues with Salesforce refreshing. They're currently looking into the problem. This is just a refreshing error though, so it might not be the cause here.2. I did end up fixing the issue in my case by creating a new password from Salesforce. For some reason, I had 3-4 days before my password expired from Salesforce, but PBI was already telling me my credentials were invalid. This was only happening from the service, I could refresh fine from the desktop file. So on the day when my password officially expired and I had to create a new one, the report started working again from the service and I was able to successfully login.
Even more strange, I've had to reset my password before from Salesforce since we have to every 3 months. This was the only time I've ever had the issue.
I hope this helps!
Hi Anonymous,
Can you please check if you are using one of the supported editions for API access. Please see below.
https://help.salesforce.com/articleView?id=000005140&type=1
Editions with API Access
To use the API, your organization must be on one of the following 4 editions (the API is enabled by default):
- Enterprise Edition
- Unlimited Edition
- Developer Edition
- Performance Edition
Editions with no API Access
- Contact Edition
- Group Edition
- Professional Edition
Regards,
Frank
v-frfei-msft Hi Frank, thank you for your response. We are using the Performance edition.
Hi Anonymous,
Does my answer make sense? If so, kindly mark it as a solution to close the case. Thanks in advance.
Regards,
Frank