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Anonymous's avatar
Anonymous
Not applicable
6 years ago

External users unable to export to excel

We have users internally as well as some external users (Without Pro-License). The option of Export to Excel was working fine with both the users but recently, the external users recieved the error w...
Need Help
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Thank you Paul for your immediate response. However i researched the same settings and came with the below fact that the users will need pro-license even after enabling the said amin tenant settings. Also, i checked with Microsoft support team and they also said that the external users will need pro-license. I wanted to make sure before asking my admin to on this setting.

 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Anonymous 

Sorry for the sloppy sentence. What I meant is since you are already have your content in premium capacity, your external guests are able to access to the content even a with free account. You may reach others to verify.

Best,
Paul

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Anonymous Yes, ideally it should work as the workspace is in premium capacity but still the users are facing this issue. Recently, I got the information that the users are able to export in .csv but not in .xlsx which they were able to do so previosuly. This has been raised to Microsoft now and they are working on to troubleshoot it. Thank you for your vauable response.