Forum Discussion
External user dataset sharing - cannot build report from dataset
Hi JPacella312 ,
This could be a few things in your setup. Has somebody removed this user (seems likely since the icon is gone) from the shared? Has an admin removed the ability to share on your system? Cna they see the report but not the dataset? Or , can they see nothng at all? Has RLS been implemented and they don't have the appropriate permissions? Has the report name or dataset changed? Has something been added to the dataset that the user doesn't have permission to see?
Let us know how that goes and then we can dig deeper.
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
>Has somebody removed this user (seems likely since the icon is gone) from the shared?
No. The external user has and had the same access. After he reported the problem, we revoked and reissued the permission/sharing but he still does not have access to the functionality to build a report from the dataset that he used to have.
What the arrow is pointing to, is now gone.
>Has an admin removed the ability to share on your system?
No
>Cna they see the report but not the dataset?
They see the dataset in related content of the report, but the icon to allow them to build something from it is gone.
>Has RLS been implemented and they don't have the appropriate permissions? Has the report name or dataset changed? Has something been added to the dataset that the user doesn't have permission to see?
No to all of those questions.
Thanks for the help.
Hi JPacella312 ,
How about trying to send them the direct link from when you share with them (you may have to re-share to get that link in the share). Does it work with the direct link for the external user?
Another thought, this might be a visual thing but did the workspace go from Classic to New (I don't THINK that will affect it but I am swinging for the fences here).
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!