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Error while exporting to powerpoint

I received this error while trying to export to power point. I tried also to use a sample report from power bi to export, but that failed as well.  What could be going wrong?


Activity ID: e1355acd-2349-4082-9f11-5e3fc70fe2d6
Request ID: f3a404ec-1901-dc0e-3b23-985b5bb27b49
Correlation ID: 302e75db-4fb5-193b-ff69-523bb8debbad
Status code: 500
Time: Fri Jun 09 2023 10:54:48 GMT-0400 (Eastern Daylight Time)
Service version: 13.0.20819.75
Client version: 2305.5.14128-train
Cluster URI:


Thank you for your help!

Community Support
Community Support

Hi @avou26 ,

I cannot reproduce the issue.

The error message you received while trying to export to PowerPoint is "Couldn't export to PowerPoint" with error code 500. This error message indicates that the export failed in the first step of creating an export request because it was unable to find a Shared on premium capacity to forward the export request to. The issue could be related to a network failure, a load balancer timeout, or a failure in the untrusted process.


I would recommend checking the Power BI service status page to see if there are any known issues or outages that could be causing this problem. And please check if the  network failure, a load balancer timeout, or a failure in the untrusted process.


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If it does not help, please provide more details.


Best Regards
Community Support Team _ Rongtie

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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