Forum Discussion

Satish_Kumar's avatar
Satish_Kumar
Helper V
9 years ago

Error while connecting on Gateway

I am geeting an error while trying to connect my dataset to my premises gateway for scheduling.        
Need Help
Satish_Kumar's avatar
Satish_Kumar
Helper V
9 years ago

GilbertQ

I already installed the gateway provided by the Power BI.

And i just follow the same step as they instructed in the demo but i failed some where which i am not able to shootout.

GilbertQ's avatar
GilbertQ
Super User
9 years ago

Hi there,

 

I got the same error right now on my gateway and that is because I have shut down my Virtual machine where the On-Premise gateway is currentlty running.

 

I would ask to confirm that you can connect to the Power BI Service from the server where the On-Premise Gateway is installed?

As well as confirm that the screen does say connected and good to to?

  • Satish_Kumar's avatar
    Satish_Kumar
    Helper V
    9 years ago

    GilbertQ

    Let me confirm i will back after some time with recent update regarding to this error.

    • v-sihou-msft's avatar
      v-sihou-msft
      Microsoft Employee
      9 years ago

      Satish_Kumar

       

      As the error message said, the gateway is offline on the server that you have gateway installed. You just need to reopen the On-Premise Gateway and sign in with your account again on corresponding machine/server.

       

      Regards,