Forum Discussion

Satish_Kumar's avatar
Satish_Kumar
Helper V
9 years ago

Error while connecting on Gateway

I am geeting an error while trying to connect my dataset to my premises gateway for scheduling.        
Need Help
GilbertQ's avatar
GilbertQ
Super User
9 years ago

Hi there

 

Can you ensure on the server or PC where you have installed the Gateway, that it says it is connected and good to go?

Satish_Kumar's avatar
Satish_Kumar
Helper V
9 years ago

GilbertQ

I already installed the gateway provided by the Power BI.

And i just follow the same step as they instructed in the demo but i failed some where which i am not able to shootout.

  • GilbertQ's avatar
    GilbertQ
    Super User
    9 years ago

    Hi there,

     

    I got the same error right now on my gateway and that is because I have shut down my Virtual machine where the On-Premise gateway is currentlty running.

     

    I would ask to confirm that you can connect to the Power BI Service from the server where the On-Premise Gateway is installed?

    As well as confirm that the screen does say connected and good to to?

    • Satish_Kumar's avatar
      Satish_Kumar
      Helper V
      9 years ago

      GilbertQ

      Let me confirm i will back after some time with recent update regarding to this error.

      • v-sihou-msft's avatar
        v-sihou-msft
        Microsoft Employee
        9 years ago

        Satish_Kumar

         

        As the error message said, the gateway is offline on the server that you have gateway installed. You just need to reopen the On-Premise Gateway and sign in with your account again on corresponding machine/server.

         

        Regards,