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iamyussie's avatar
iamyussie
Frequent Visitor
8 years ago

Error when accessing PoweBi

Good day all,    We are having an issue granting access to users to our Dashboards. We simply add users into an AD group, and once thats done, we share the Dashboard.   These are the errors we a...
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deepu299's avatar
deepu299
Advocate V
8 years ago

Hi iamyussie 

 

there can be many reasons as this is a general error displayed in the service. 

Did this ever work in the past?  Where are you reading the data from? Is any gateway involved in this process? Do the AD users have access to underlying data set and gateway (if any) ? 

  • MSekhaolelo's avatar
    MSekhaolelo
    Frequent Visitor
    8 years ago

    Hi

     

    The problem started a few weeks back.

    The way access is set up is that access is given to users by:

    Adding users to the A.D group, the A.D group has access to underlying data being a Cube.

    Sharing the dashboard with users.

    The gateway is set up correctly and is working properly even now as other users have access to the reports.

    • deepu299's avatar
      deepu299
      Advocate V
      8 years ago

      Thanks for the details. Can you check if the AD group is listed under the datasource in the Users tab?

      • iamyussie's avatar
        iamyussie
        Frequent Visitor
        8 years ago

        Hi there, 

        Yes, it is listed. This is becoming a serious issue as we have went live with our Dashboards in the EU region, and very few people can access it. We have granted access to over 300 people in that region.

         

        Thanks