Forum Discussion

iamyussie's avatar
iamyussie
Frequent Visitor
8 years ago

Error when accessing PoweBi

Good day all, 

 

We are having an issue granting access to users to our Dashboards.

We simply add users into an AD group, and once thats done, we share the Dashboard.

 

These are the errors we are getting:

Any idea what else we can look at to eliminate this error please? This error spans across multiple users across the globe.

 

TIA

Need Help

7 Replies

  • deepu299's avatar
    deepu299
    Advocate V
    8 years ago

    Hi iamyussie 

     

    there can be many reasons as this is a general error displayed in the service. 

    Did this ever work in the past?  Where are you reading the data from? Is any gateway involved in this process? Do the AD users have access to underlying data set and gateway (if any) ? 

    • MSekhaolelo's avatar
      MSekhaolelo
      Frequent Visitor
      8 years ago

      Hi

       

      The problem started a few weeks back.

      The way access is set up is that access is given to users by:

      Adding users to the A.D group, the A.D group has access to underlying data being a Cube.

      Sharing the dashboard with users.

      The gateway is set up correctly and is working properly even now as other users have access to the reports.

      • deepu299's avatar
        deepu299
        Advocate V
        8 years ago

        Thanks for the details. Can you check if the AD group is listed under the datasource in the Users tab?