Error on create template app

[nuno_m_duarte]

Hi.

When i try to create a template app i get an error:

"There was a problem modifying your template app
Please try again later or contact support. If you contact support, please provide these details."

Details:

"Activity ID: 2c2cb87b-7eb2-4faf-9839-0a8015410b95
Time: Thu Jul 15 2021 11:54:44 GMT+0100 (Western European Summer Time)
Correlation ID: 814c876d-8e30-e7ec-c3b1-e6d9456280da
Service version: 13.0.16399.43
Client version: 2107.1.06860-train
Cluster URI: https://wabi-north-europe-h-primary-redirect.analysis.windows.net/"

This error appeared a few days ago, previously i create template apps without problem. I have 3 workspaces and they all have the same error with the same detail error, previously there was no error

Best regards

Nuno

[Anonymous]

If that's the case why does the error just say:

Something went wrong. There was a problem modifying your template app

As per usual the message is: There was an error but we're not going to tell you what the error was or how to resolve it. Please contact support that you don't even have to be messed around further

I could have told you there was a problem. What I want to know is why and how to fix it. Looks like I'll be spending all day googling again until I find a random blog that has the answer. Thanks

[v-yalanwu-msft]

Hi, @nuno_m_duarte ;

Here are the requirements for building a template app:

• A Power BI pro license
• An installation of Power BI Desktop (optional)
• Permissions to share a template app publicly (for more information, see Power BI admin portal, Template app settings.
• You need permissions from your Power BI admin to promote template apps.

Enable this feature in tenant settings of the admin portal. If you don't have permission, you could ask your Power BI admin to do it.

https://docs.microsoft.com/en-us/power-bi/connect-data/service-template-apps-create

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[nuno_m_duarte]

Hi @v-yalanwu-msft .

Microsoft response:

"Problem scope: Unable to create new template app in Power BI service.

Analysis:

Based on the description provided by you, we have checked internally and we request you to follow the below steps.

- All members / admins should be removed from the workspace or reduce their access to "Viewer" (except for the user trying to create the new app package).
- However, this action alone is not enough. Each user that was removed or had reduced access must individually sign into Power BI in order to sync the Workspace* access entries.
- Alternatively, the app can be republished from a new workspace (while keeping admin access limited to 1 user only). However, this will prevent updates of installed instances of this app, so it is not recommended for existing apps.
 
Please follow the above mentioned steps. If the issue still persist, please let me know.

Stay safe."

First of all, i create a new worksapace with only one user and work fine. 

For one "old" workspace i did the first two steps, the error does not appear but it does nothing, the applicationa was not created. In the other workspaces I didn't do anything and the error still appears.

I'm waiting for the response from microsoft.

Best regards,

Nuno