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nuno_m_duarte's avatar
nuno_m_duarte
Frequent Visitor
5 years ago

Error on create template app

Hi. When i try to create a template app i get an error: "There was a problem modifying your template app Please try again later or contact support. If you contact support, please provide these det...
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v-yalanwu-msft's avatar
v-yalanwu-msft
Community Support
5 years ago

Hi, nuno_m_duarte ;

Here are the requirements for building a template app:

Enable this feature in tenant settings of the admin portal. If you don't have permission, you could ask your Power BI admin to do it.

https://docs.microsoft.com/en-us/power-bi/connect-data/service-template-apps-create

Best Regards,
Community Support Team_ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • nuno_m_duarte's avatar
    nuno_m_duarte
    Frequent Visitor
    5 years ago

    Hi v-yalanwu-msft .

     

    Microsoft response:

    "Problem scope: Unable to create new template app in Power BI service.

    Analysis:

    Based on the description provided by you, we have checked internally and we request you to follow the below steps.

    - All members / admins should be removed from the workspace or reduce their access to "Viewer" (except for the user trying to create the new app package).
    - However, this action alone is not enough. Each user that was removed or had reduced access must individually sign into Power BI in order to sync the Workspace* access entries.
    - Alternatively, the app can be republished from a new workspace (while keeping admin access limited to 1 user only). However, this will prevent updates of installed instances of this app, so it is not recommended for existing apps.
     
    Please follow the above mentioned steps. If the issue still persist, please let me know.

    Stay safe."

     

    First of all, i create a new worksapace with only one user and work fine. 

    For one "old" workspace i did the first two steps, the error does not appear but it does nothing, the applicationa was not created. In the other workspaces I didn't do anything and the error still appears.

    I'm waiting for the response from microsoft.

     

    Best regards,

    Nuno