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gbravop's avatar
gbravop
New Member
4 years ago

Error installing on premises dat gateway (personal mode)

Hi there,

I have a problem installing on-premises data gateway (personal mode). I had already installed on my computer but from one day to another, the scheduled update stop working, so I tried to uninstall and install again, with the error below:

 

Any info about how to fix it would be appreciated.

Regards

Need Help

3 Replies

  • otravers's avatar
    otravers
    Icon for Community Champion rankCommunity Champion
    4 years ago

    As indicated in the error message you have to look at the error log, what you shared is very generic and tells us practically nothing to be able to troubleshoot.

  • gbravop's avatar
    gbravop
    New Member
    4 years ago

    Well, the error logs is a big txt file, I don't know which part it could help to understand the problem but near the end this appears:

    MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2205 2: 3: Error 
    MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708 
    MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2205 2: 3: Error 
    MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (s) (24:E8) [09:08:43:249]: Product: PersonalGatewayComponents -- Installation failed.
    • otravers's avatar
      otravers
      Icon for Community Champion rankCommunity Champion
      4 years ago

      Can you try running the install MSI as administrator?