Error installing on premises dat gateway (personal mode)

[gbravop]

Hi there,

I have a problem installing on-premises data gateway (personal mode). I had already installed on my computer but from one day to another, the scheduled update stop working, so I tried to uninstall and install again, with the error below:

Any info about how to fix it would be appreciated.

Regards

[gbravop]

Well, the error logs is a big txt file, I don't know which part it could help to understand the problem but near the end this appears:

MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2205 2: 3: Error 
MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708 
MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2205 2: 3: Error 
MSI (s) (24:E8) [09:08:43:249]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
MSI (s) (24:E8) [09:08:43:249]: Product: PersonalGatewayComponents -- Installation failed.

[otravers]

Can you try running the install MSI as administrator?

[otravers]

As indicated in the error message you have to look at the error log, what you shared is very generic and tells us practically nothing to be able to troubleshoot.