Error in the Service with Refresh - ServerError_DMTS_StandAlone_UserErrorTooManyRequest

[KarenL7]

Hi

We had the following error when a dashboard refreshed - ServerError_DMTS_StandAlone_UserErrorTooManyRequest

When I googled it nothing came up as below - 

Is there anyone who has encountered this issue at all? I have never seen it before.

We are on Power BI Premium - we are careful when we set up are our refreshes etc - is this due to our gateway (Feb 2024) - 

I have exported the logs from the gateway - I am unable to see any obvious gateway errors unfortunately - that are logged - and out of the large number of reports (50 or so) which are refreshed over night - 5 failed with the same issue.  Power BI has always been able to handle this amout of reports before?

When trying to refresh one the reports it is now failing as it can no longer see the gateway connections that are set up on the report - this has not been deployed or changed in a very long time and has been successfully refreshing previously.

Any one have any ideas at all?

Thanks.

Karen

[KarenFingerhut]

Morning all - All seems OK so far for us (UK South)

[PersonsIT]

Was working and then stopped again around 14:00CST. Come on Microsoft!

[macmy034]

This is concerning if it's still occurring - My understanding is they've rolled back the update they pushed out.

[PaulSLewis]

We're in the UK South region and the issue hasn't recurred for us at this point in time

[Chris_GSD]

We are in UK South, and the datasets so far (fingers crossed) appeared to be automatically refreshing, without having to restart our on-prem data gateway today. However I did update the data gateway to latest software version yesterday when we first had the issues yesterday.

[PaulSLewis]

Hi Chris - Did exactly the same as you last night.  Glad yours are refreshing again correctly - ours seem to be going OK too now 👍

[abhi_PBIUser]

Issue seems to be resolved now. Datasets are refreshing

[Blevels]

Same issue today (6/6/2024 7:00~8:00 AM).  I rebooted the gateway server and refreshed the datasources to resolve the issues.

[yasmeenwilde]

Same issue. This community is great! Thanks for sharing the information so quickly. It saves me time in creating redundant support tickets

[MP-iCONN]

• Appears as though it might be resolved now.  Mine are slowly starting to update on their own and they took of the notice from the main health page.

https://support.fabric.microsoft.com/en-US/support/

[carloscantu]

Same here!

[iabdlabs]

Is there a post on the Known Issues board yet?
https://learn.microsoft.com/en-us/fabric/get-started/fabric-known-issues 

[Jollygiant35]

Same Issue

[honzap]

a mitigation is being applied, full recovery is expected by 7 AM PDT

Your support case is related to an ongoing outage in your region.

STATUS:
In-Progress 6/6/2024, 3:26:33 PM UTC

SUMMARY OF IMPACT:
Users may encounter issues running scheduled refresh operations in Power BI. 

Current status: 
We've determined that a recent standard service update inadvertently contains a code regression that's resulting in scheduled refresh operation requests to unexpectedly fail and impact end users. We're reverting the aforementioned update to remediate impact and we anticipate this process will be complete by our next scheduled update.

NEXT  STEPS:
We are urgently investigating the root cause and found that recent standard service update inadvertently contains a code regression that's resulting in scheduled refresh operation requests to unexpectedly fail and impact end users.

[mwhitesellevrg]

Thanks for sharing

[jmo66]

Same issue this morning!

[shadow9600]

Also getting the same error with scheduled refreshes AND with manual refreshes of the failed semantic models.

[abhi_PBIUser]

Error with the Power BI Gateways. Not loading up

[PersonsIT]

Exact same issue. Really need them to fix this since we have 20+dashboards our teams depend on.

[Shawnliddy]

I get the error with manual refresh.