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KarenL7
Advocate III
Advocate III

Error in the Service with Refresh - ServerError_DMTS_StandAlone_UserErrorTooManyRequest

Hi


We had the following error when a dashboard refreshed - ServerError_DMTS_StandAlone_UserErrorTooManyRequest

 

When I googled it nothing came up as below - 

KarenL7_0-1717570738982.png

Is there anyone who has encountered this issue at all? I have never seen it before.

 

We are on Power BI Premium - we are careful when we set up are our refreshes etc - is this due to our gateway (Feb 2024) - 

 

I have exported the logs from the gateway - I am unable to see any obvious gateway errors unfortunately - that are logged - and out of the large number of reports (50 or so) which are refreshed over night - 5 failed with the same issue.  Power BI has always been able to handle this amout of reports before?

 

When trying to refresh one the reports it is now failing as it can no longer see the gateway connections that are set up on the report - this has not been deployed or changed in a very long time and has been successfully refreshing previously.

KarenL7_0-1717572392185.png

 

Any one have any ideas at all?

 

Thanks.

 

Karen

1 ACCEPTED SOLUTION

Hi all

 

Update from MS

 

Email to me

We've determined that a recent standard service update inadvertently contains a code regression that's resulting in scheduled refresh operation requests to unexpectedly fail and impact end users. We're reverting the aforementioned update to remediate impact and we anticipate this process will be complete by our next scheduled update.

 

On support page

Awareness

Power BI customers with Tenants located in UK South and North Central US regions may experience failures with Scheduled refreshes. As a workaround, customers can perform on-demand refresh. Engineers are investigating the issue and and a mitigation is being applied, full recovery is expected by 7 AM PDT.

View solution in original post

72 REPLIES 72

Morning all - All seems OK so far for us (UK South)

 

PersonsIT
New Member

Was working and then stopped again around 14:00CST. Come on Microsoft!

This is concerning if it's still occurring - My understanding is they've rolled back the update they pushed out.

We're in the UK South region and the issue hasn't recurred for us at this point in time

Chris_GSD
New Member

We are in UK South, and the datasets so far (fingers crossed) appeared to be automatically refreshing, without having to restart our on-prem data gateway today. However I did update the data gateway to latest software version yesterday when we first had the issues yesterday.

Hi Chris - Did exactly the same as you last night.  Glad yours are refreshing again correctly - ours seem to be going OK too now 👍

abhi_PBIUser
Frequent Visitor

Issue seems to be resolved now. Datasets are refreshing

Blevels
Frequent Visitor

Same issue today (6/6/2024 7:00~8:00 AM).  I rebooted the gateway server and refreshed the datasources to resolve the issues.

yasmeenwilde
Advocate II
Advocate II

Same issue. This community is great! Thanks for sharing the information so quickly. It saves me time in creating redundant support tickets

MP-iCONN
Resolver I
Resolver I

  • Appears as though it might be resolved now.  Mine are slowly starting to update on their own and they took of the notice from the main health page.

 

https://support.fabric.microsoft.com/en-US/support/

Same here!

iabdlabs
Regular Visitor

Is there a post on the Known Issues board yet?
https://learn.microsoft.com/en-us/fabric/get-started/fabric-known-issues 

Jollygiant35
Regular Visitor

Same Issue

honzap
Advocate I
Advocate I

a mitigation is being applied, full recovery is expected by 7 AM PDT

 

Your support case is related to an ongoing outage in your region.

STATUS:
In-Progress 6/6/2024, 3:26:33 PM UTC

SUMMARY OF IMPACT:
Users may encounter issues running scheduled refresh operations in Power BI. 

Current status: 
We've determined that a recent standard service update inadvertently contains a code regression that's resulting in scheduled refresh operation requests to unexpectedly fail and impact end users. We're reverting the aforementioned update to remediate impact and we anticipate this process will be complete by our next scheduled update.

NEXT  STEPS:
We are urgently investigating the root cause and found that recent standard service update inadvertently contains a code regression that's resulting in scheduled refresh operation requests to unexpectedly fail and impact end users.

Thanks for sharing

jmo66
Frequent Visitor

Same issue this morning!

 

shadow9600
Frequent Visitor

Also getting the same error with scheduled refreshes AND with manual refreshes of the failed semantic models.

abhi_PBIUser
Frequent Visitor

Error with the Power BI Gateways. Not loading up

PersonsIT
New Member

Exact same issue. Really need them to fix this since we have 20+dashboards our teams depend on.

Shawnliddy
New Member

I get the error with manual refresh.

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