Forum Discussion
Error We're having trouble loading usage metrics right now
Usage metrics dataset is hidden dataset and generally wont be visible in the workspace artifact list view.
I suggest you to run this API call which will give you the list of datasets that are present in your workspace
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-datasets-in-group
You will able to identify the usage metrics dataset and its GUID.
Delete all the usage metrics datasets using this API endpoint
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/delete-dataset-in-group
There after open your workspae and generate a new usage metrics report. It should generate a new usage metrics dataset
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Super UserHi,
This looks like a backend Power BI Service issue rather than a report issue.
Since the error occurs for all reports in the same workspace, it is likely caused by duplicate or corrupted hidden Usage Metrics artifacts/packages in the workspace metadata.
A few things you can try before Microsoft support intervention:
- Disable and re-enable Usage Metrics for the workspace
- Republish one affected report with a new name and test again
- Create a new workspace and test whether Usage Metrics work there
- Check whether the workspace was recently migrated, restored, or deployed through pipelines
However, the MoreThanOneDuplicatePackageFoundError usually requires Microsoft backend cleanup because duplicate hidden Usage Metrics datasets/packages cannot be removed manually from the UI.
You should open a Microsoft support ticket and provide:
- Activity ID
- Request ID
- Correlation ID
- Cluster URI
- Approximate timestamp of the error
That information will help the Power BI support team locate and clean the duplicate backend artifact.
Hope this Helps!
Thanks!