Forum Discussion
Error We're having trouble loading usage metrics right now
We are experiencing an issue with Power BI Usage Metrics in a specific workspace.
All reports inside this workspace fail to load Usage Metrics with the following error:
Status code: MoreThanOneDuplicatePackageFoundError
Details:
Activity ID: dc61452b-e75b-42c7-baf7-e841b12a3a86
Request ID: 833e9761-3376-f725-dc9f-23e954187d07
Correlation ID: 001e79e5-e5de-3772-7290-56827bc91c2c
Cluster URI: https://wabi-south-east-asia-b-primary-redirect.analysis.windows.net/
Service version: 13.0.28272.42
The issue affects all reports within the workspace, suggesting a possible duplicate hidden Usage Metrics package or workspace metadata corruption.
Could you please help investigate and clean up the duplicate backend artifact?
Usage metrics dataset is hidden dataset and generally wont be visible in the workspace artifact list view.
I suggest you to run this API call which will give you the list of datasets that are present in your workspace
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-datasets-in-group
You will able to identify the usage metrics dataset and its GUID.
Delete all the usage metrics datasets using this API endpoint
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/delete-dataset-in-group
There after open your workspae and generate a new usage metrics report. It should generate a new usage metrics dataset
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3 Replies
- SamInogic
Super User
Hi,
This looks like a backend Power BI Service issue rather than a report issue.
Since the error occurs for all reports in the same workspace, it is likely caused by duplicate or corrupted hidden Usage Metrics artifacts/packages in the workspace metadata.
A few things you can try before Microsoft support intervention:
- Disable and re-enable Usage Metrics for the workspace
- Republish one affected report with a new name and test again
- Create a new workspace and test whether Usage Metrics work there
- Check whether the workspace was recently migrated, restored, or deployed through pipelines
However, the MoreThanOneDuplicatePackageFoundError usually requires Microsoft backend cleanup because duplicate hidden Usage Metrics datasets/packages cannot be removed manually from the UI.
You should open a Microsoft support ticket and provide:
- Activity ID
- Request ID
- Correlation ID
- Cluster URI
- Approximate timestamp of the error
That information will help the Power BI support team locate and clean the duplicate backend artifact.
Hope this Helps!
Thanks!
- tharunkumarRTK
Usage metrics dataset is hidden dataset and generally wont be visible in the workspace artifact list view.
I suggest you to run this API call which will give you the list of datasets that are present in your workspace
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/get-datasets-in-group
You will able to identify the usage metrics dataset and its GUID.
Delete all the usage metrics datasets using this API endpoint
https://learn.microsoft.com/en-us/rest/api/power-bi/datasets/delete-dataset-in-group
There after open your workspae and generate a new usage metrics report. It should generate a new usage metrics dataset
Connect on LinkedIn
read my blogs here: https://www.techietips.co.in/
Did I answer your question? Mark my post as a solution! If I helped you, click on the Thumbs Up to give Kudos.
Proud to be a Super User!
v-karpurapudCommunity Support
Hi sonthayatom
Thank you for submitting your question to the Microsoft Fabric Community Forum, and thanks to SamInogic and tharunkumarRTK for sharing helpful suggestions.
Could you let us know if the suggested solution resolved your issue? If not, please share any additional details so we can assist further.
Best regards,
Community Support Team.
