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Egoriy
New Member

Error - Gateway service not started

‎05-24-2018 07:02 AM

Hello.
In the gateway configuration, the error "The gateway service is not running" is displayed.
But in window services "the on-premises data gateway service" working.


I can not connect to AnalysisServices of Power bi, Help.

I apologize for the bad english

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v-shex-msft
Community Support
Community Support

‎05-24-2018 11:32 PM

Hi @Egoriy,

 

I recommend you to check below link to check firewall, port and ip list if power bi requests are blocked.

 

Reference:

On-premises data gateway

Microsoft Azure Datacenter IP Ranges

Troubleshooting the On-premises data gateway

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

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v-shex-msft
Community Support
Community Support

‎05-24-2018 11:32 PM

Hi @Egoriy,

 

I recommend you to check below link to check firewall, port and ip list if power bi requests are blocked.

 

Reference:

On-premises data gateway

Microsoft Azure Datacenter IP Ranges

Troubleshooting the On-premises data gateway

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Message 2 of 2
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