Error: Failed to update gateway details. Please try again when creating an enterprise gateway

[Anonymous]

Got the error when trying to create an enterprise gateway. Any clues will be helpful? Thanks.

[Mohamed90]

@Anonymous

I had the same error.

I have modify 3 files at "C:\Program Files\On-premises data gateway" :

• Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config 

Change the value from AutoDetect to Https 

<setting name="ServiceBusSystemConnectivityModeString" serializeAs="String">
    <value>Https</value>
</setting>

•  enterprisegatewayconfigurator.exe.config and Microsoft.PowerBI.EnterpriseGateway.exe.config

change the

<system.net>

  <defaultProxy useDefaultCredentials="true" />

</system.net>

To 

<system.net>

  <defaultProxy>

    <proxy usesystemdefault="true" proxyaddress="http://proxy.corp.com:8080" />

  </defaultProxy>

</system.net>

And Restart the Data Gateway service (net stop PBIEgwService && net start PBIEgwService).

Regards

[jirineoral]

@Anonymous

Hi,

I guess, you already saw this document https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-enterprise-tshoot/

One more point. You shouldn't have enterprise and personal Gateway on same machine

Jiri

[Anonymous]

@jirineoral Yes I did. I also noticed the personal gateway is installed on the same server. But it is not a service so I assume the person gateway was not running at the time. Is it Ok or I will have to uninstall it?

[jirineoral]

@Anonymous

yes, you should unistall it, it causes conflicts

Jiri

[Anonymous]

Uninstall the personal gateway and then install enterprise. it will resolve the issue.