Error: Encountered user gateway exception: There is not enough space on the disk

[arun1raj]

Hi There - Need help to troubleshoot the issue. I have dataflow designed which is pulling in information from SharePointList and no report being designed yet. It did pull the data for the first time and later on after we scheduled its been failing with disk space error. We have Pro license with Premium capacity. Job fails even though we run via ondemand and it takes almost 50 mins to fail the job. Can you anyone tell me where could be the problem? Any help would be much appreciated

Run time Dataflow name Dataflow refresh status
19/04/2020 01:00:04 Spotlight Dataflow Failed
. RootActivityId = 442dffa9-a81a-4bcb-a90b-7909fb168c17.Param1 = There is not enough space on the disk.
 Request ID: 4c398b50-ee8a-4df4-a72e-5be66bafe5fe.

[v-diye-msft · Accepted solution]

Hi @arun1raj 

1. Make sure the disk where the gateway installed has enough available space.

2. The Mashup Engine stores caching files in your user appData local directory - i.e., not necessarily the drive where you installed PowerBI Desktop.

You should make sure there is enough space on your user folder as well (and there isn't a quota on it).

You can also check your cache size by going to Options -> Global -> Data Load -> Data Cache Management Options

3. If the error still exists, kindly raise it to the support team for better advice:

https://powerbi.microsoft.com/en-us/support/ 

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".