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prihana's avatar
prihana
Helper V
8 years ago
Solved

Email Subscription attachment is a blank image

Hi,   The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.      Both the attachment and the image inserted into the body were blank. It...
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  • prihana's avatar
    prihana
    8 years ago

    Just got the confirmation from Power BI support team that the fix has been deployed.

     

    For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.

vsmurli's avatar
vsmurli
Advocate IV
7 years ago

Add me to the list of people experiencing this issue.

 

Here is my Dashboard Subscription Email Body (not good!)

 

 

 

Here is the Email Attachment (not good!)

 

 

Here is the Dashboard in the PowerBI Service after clicking "Go to the dashboard" button within the email from the first snapshot above.

 

 

 

It is looks fine?

 

Any ideas on what might be going wrong?  Till this issue is resolved, I can't confidently have consumers subscribing to this dashboard if they are going to receive blank emails.

vsmurli's avatar
vsmurli
Advocate IV
7 years ago
For clarification, the above post is from the App, not the App Workspace.