Forum Discussion
Email Subscription attachment is a blank image
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
Status page at https://powerbi.microsoft.com/en-us/support/ has now been updated to show the issue (again):
"Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Engineers are deploying fix. Next update @7/6/2018 14:00 PDT."
Latest update from my ticket shows the ETA for fix is still August:
"My sincere apologies for the delay in getting back to you. I have confirmed with my product team that we have to wait till the next month for a fix.
We apologize for the inconvenience caused, the outage information on this is placed back into our support page for reference. Appreciate your patience."
Subscription emails are once again rendering for me.
I still have some blank tiles however the actual email is no longer rendered totally blank.
An improvement!
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
