Forum Discussion

prihana's avatar
prihana
Helper V
8 years ago
Solved

Email Subscription attachment is a blank image

Hi,   The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.      Both the attachment and the image inserted into the body were blank. It...
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  • prihana's avatar
    prihana
    8 years ago

    Just got the confirmation from Power BI support team that the fix has been deployed.

     

    For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Also having this issue since last week.. 

 

Microsoft should prioritize this because as already mentioned this is a service outage, not just a  "small" problem.

sakamotothais's avatar
sakamotothais
Helper III
8 years ago

Hello,

Any update on this issue?

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    It's not a solution, and may not work in all scenarios, but I have found that subscribing to a Report rather than a dashboard still works as expected, so I've been using that as a work around

    • sakamotothais's avatar
      sakamotothais
      Helper III
      8 years ago

      Yes, I'm doing the same for the report. 

      But it is limited in size, not suitable for email like on the dashboard. 

      I tried to adjust the size of the graphics and it was lousy to read when I get the email.