Forum Discussion

prihana's avatar
prihana
Helper V
8 years ago
Solved

Email Subscription attachment is a blank image

Hi,   The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.      Both the attachment and the image inserted into the body were blank. It...
Need Help
  • prihana's avatar
    prihana
    8 years ago

    Just got the confirmation from Power BI support team that the fix has been deployed.

     

    For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.

dnewton's avatar
dnewton
Helper II
8 years ago

August feels like a very long time (as I keep saying, I've had issues for nearly 1 year with some tiles rendering blank but never the full report).

 

I'm confused why suddenly the entire email service seems to have stopped working rendering completely, given this is seemingly the case I think Microsoft need to consider bringing the migration to Chromium forward since the email subscriptions are now totally not working. Presumably the August release was to allow a slow migration to prevent major disruption if it went wrong, yet nothing is working right now anyway.

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Also having this issue since last week.. 

     

    Microsoft should prioritize this because as already mentioned this is a service outage, not just a  "small" problem.

    • sakamotothais's avatar
      sakamotothais
      Helper III
      8 years ago

      Hello,

      Any update on this issue?

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        It's not a solution, and may not work in all scenarios, but I have found that subscribing to a Report rather than a dashboard still works as expected, so I've been using that as a work around