Forum Discussion
Email Subscription attachment is a blank image
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
Update from Power BI team to my ticket:
Thanks a lot for sharing the details. Our produce team has identified this as an on-going issue. We sincere apologize for the inconvenience caused and this issue is identified to be caused due to some internal bug hugely impacting the search engine (Phantomjs) and our product team are in the process of migrating all the affected cluster regions to “Chromium” search engine after August. For now that search engine is in still preview and that is the reason it is costing more time to be released and deployed into fix. Please let us know if you are ok to wait till the fix will be deployed (atleast two month from now), so that our product team will add the existing data cluster into the deployment for fix that will take place atleast two months from now.
I have asked why there's no information about this on the public status page and am awaiting a reply.
I basically received the same reply:
This is a known issue and the Dev team is in the process of migrating all the clusters to Chromium in the month of August. All the cxs are now on Phantomjs and there is a feature which will replace this in future (probably in August) which is Chromium. The reason for the issue persistence is due to the search engine Phantomjs which needs to be updated and to improve the user experience it will be replaced by Chromium in the month of August.
So I guess we're waiting until some point in August for it to start working again.