Forum Discussion
Email Subscription attachment is a blank image
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
I have raised a ticket as requested, but I'm not sure why it is necessary for me to do this and create more work for us all (raising tickets) when Microsoft already seem to be aware (the status update which has since been removed without further update).
Again really poor communication from Microsoft. Microsoft really need to just aknowledge there's a big problem with email subscriptions and post proper updates to the product status page. I've had tickets raised since last year about issues with email subscriptions.
Same do I, I created a support ticket but I don't see the point. It is communication / progress / resolution of a known issue more than an individual issue
I agree, it's the lack of communication that's the most frustrating part. The issue itself I can live with (all my users have access to their reports via the Power BI Service so the lack of email subscription is inconvenient but not the end of the world).
What frustrates me is lack of communication/updates/transparency from the Power BI team.
Update from Power BI team to my ticket:
Thanks a lot for sharing the details. Our produce team has identified this as an on-going issue. We sincere apologize for the inconvenience caused and this issue is identified to be caused due to some internal bug hugely impacting the search engine (Phantomjs) and our product team are in the process of migrating all the affected cluster regions to “Chromium” search engine after August. For now that search engine is in still preview and that is the reason it is costing more time to be released and deployed into fix. Please let us know if you are ok to wait till the fix will be deployed (atleast two month from now), so that our product team will add the existing data cluster into the deployment for fix that will take place atleast two months from now.
I have asked why there's no information about this on the public status page and am awaiting a reply.
I basically received the same reply:
This is a known issue and the Dev team is in the process of migrating all the clusters to Chromium in the month of August. All the cxs are now on Phantomjs and there is a feature which will replace this in future (probably in August) which is Chromium. The reason for the issue persistence is due to the search engine Phantomjs which needs to be updated and to improve the user experience it will be replaced by Chromium in the month of August.
So I guess we're waiting until some point in August for it to start working again.
