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prihana's avatar
prihana
Helper V
8 years ago
Solved

Email Subscription attachment is a blank image

Hi,   The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.      Both the attachment and the image inserted into the body were blank. It...
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  • prihana's avatar
    prihana
    8 years ago

    Just got the confirmation from Power BI support team that the fix has been deployed.

     

    For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi, it's now 21-6-2018, and the awareness message is now gone. But we still are getting blank email subscriptions. Deleting and recreating the subscription does not help. Please fix this returning issue for everyone and forever.

     

     

    • dnewton's avatar
      dnewton
      Helper II
      8 years ago

      My earlier message seems to have not posted for some reason.

       

      I'm still seeing the same problem and find it frustrating that the awareness message is gone. This goes back to what I mentioned before about poor communication.

       

      Given there's been issues with email subscriptions for nearly 1 year now (I've had tickets open with Microsoft to prove this), can Microsoft please consider adding this to "Service Outage/Degradation"....

       

      This is no longer an "awareness", your service is seveearly degraded email subscriptions are simply NOT working right now.

      • sakamotothais's avatar
        sakamotothais
        Helper III
        8 years ago

        Hi All,

         

         I know, my processes occur by automatic email subscriptions, and I'm manually sending to clients, thi is terrible because I spend hours. I've already tried uninstalling, installing recent version, creating new subscriptions, and problem persists. 

         

        Please develop the solution, or so that we can extend subscriptions in the report so that the images as well as the dashboard are readable.

        Because when we create subscriptions on a report page, the email we receive is unreadable and too small. 

         

        Best Regards

  • sakamotothais's avatar
    sakamotothais
    Helper III
    8 years ago

    Hi All,

     

    Any news?

     

    Thank you

    • prihana's avatar
      prihana
      Helper V
      8 years ago

      It was fixed for a short period of time, but agian it stopped working.

  • dnewton's avatar
    dnewton
    Helper II
    8 years ago

    v-jiascu-msft

     

    Do you have an update?

     

    The status page now has nothing under "awareness" yet I've just received my subscription emails and yet again they're blank.

     

    This goes back to what I was saying about poor communication. The issue isn't resolved so why has the "awareness" been removed.

     

    Personally I feel that the email rendering issues need to be listed under "Service Outage/Degradation", I've had problems (aknowledged by Microsoft) going back a year now. Granted not to the current extent but I've had random blank tile issues for a very long time.