Forum Discussion
Email Subscription attachment is a blank image
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
I've had issues with email subscriptions going back almost a year now (either delayed, not received at all or rendered with blank tiles).
I'm now seeing the same issue as reported above. I have to say the email service is very unreliable, especially for paying customers on pro licences.
The last update I had from Microsoft was "we are still working on the chrome transition and making it stable under Production load. It is currently flighted on MSIT at 100% and we will be moving forward with gradually enabling the feature on Prod with 20, 50 and 100% exposure every week.
ETA: 3rd Aug"
This ETA keeps being extended with no end in sight and now emails are rendering totally blank for the last few days.
I don't understand why there's no service announcement on https://powerbi.microsoft.com/en-us/support/ "No known issues: Power BI is running smoothly" - this is most certainly not "running smoothly".
Don't get me wrong, I really like Power BI but there's a huge service failure with email subscriptions and a big lack of communication from Microsoft as to what's going on.