Forum Discussion
Email Subscription attachment is a blank image
Hi,
The email i received from Subscribe to Reports/Dashboard delivered with a blank grey coloured atatchment.
Both the attachment and the image inserted into the body were blank. It was working fine till yesterday.
But on PowerBI service the dashboard is loading smoothly.
Any idea on any fixes?
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
36 Replies
Hi All,
The engineers are working on the fix. Please refer to https://powerbi.microsoft.com/en-us/support/.
Best Regards,
Dale
My earlier message seems to have not posted for some reason.
I'm still seeing the same problem and find it frustrating that the awareness message is gone. This goes back to what I mentioned before about poor communication.
Given there's been issues with email subscriptions for nearly 1 year now (I've had tickets open with Microsoft to prove this), can Microsoft please consider adding this to "Service Outage/Degradation"....
This is no longer an "awareness", your service is seveearly degraded email subscriptions are simply NOT working right now.
Hi All,
Any news?
Thank you
It was fixed for a short period of time, but agian it stopped working.
Do you have an update?
The status page now has nothing under "awareness" yet I've just received my subscription emails and yet again they're blank.
This goes back to what I was saying about poor communication. The issue isn't resolved so why has the "awareness" been removed.
Personally I feel that the email rendering issues need to be listed under "Service Outage/Degradation", I've had problems (aknowledged by Microsoft) going back a year now. Granted not to the current extent but I've had random blank tile issues for a very long time.
I've had issues with email subscriptions going back almost a year now (either delayed, not received at all or rendered with blank tiles).
I'm now seeing the same issue as reported above. I have to say the email service is very unreliable, especially for paying customers on pro licences.
The last update I had from Microsoft was "we are still working on the chrome transition and making it stable under Production load. It is currently flighted on MSIT at 100% and we will be moving forward with gradually enabling the feature on Prod with 20, 50 and 100% exposure every week.
ETA: 3rd Aug"
This ETA keeps being extended with no end in sight and now emails are rendering totally blank for the last few days.
I don't understand why there's no service announcement on https://powerbi.microsoft.com/en-us/support/ "No known issues: Power BI is running smoothly" - this is most certainly not "running smoothly".
Don't get me wrong, I really like Power BI but there's a huge service failure with email subscriptions and a big lack of communication from Microsoft as to what's going on.
Status page at https://powerbi.microsoft.com/en-us/support/ has now been updated to show the issue (again):
"Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Engineers are deploying fix. Next update @7/6/2018 14:00 PDT."
Latest update from my ticket shows the ETA for fix is still August:
"My sincere apologies for the delay in getting back to you. I have confirmed with my product team that we have to wait till the next month for a fix.
We apologize for the inconvenience caused, the outage information on this is placed back into our support page for reference. Appreciate your patience."
Subscription emails are once again rendering for me.
I still have some blank tiles however the actual email is no longer rendered totally blank.
An improvement!
Just got the confirmation from Power BI support team that the fix has been deployed.
For the issue of Users subscribing to emails that include screenshots of their dashboards may be seeing blank images of their dashboards in the emails. Fix has been deployed at 7/6/2018 17:00 PDT. Engineers verifying that the fix is effective. Next update @7/9/2018 12:00 PDT.
I am having the same issue now. Started this week.
I have contacted Microsoft support on this and they will get back to me today. Ill update the outcome.
Friday 22/June.... Hello Microsoft, any update on this issue? any workaround
Hello Microsoft,
Any update on this issue?I have raised a ticket as requested, but I'm not sure why it is necessary for me to do this and create more work for us all (raising tickets) when Microsoft already seem to be aware (the status update which has since been removed without further update).
Again really poor communication from Microsoft. Microsoft really need to just aknowledge there's a big problem with email subscriptions and post proper updates to the product status page. I've had tickets raised since last year about issues with email subscriptions.
August feels like a very long time (as I keep saying, I've had issues for nearly 1 year with some tiles rendering blank but never the full report).
I'm confused why suddenly the entire email service seems to have stopped working rendering completely, given this is seemingly the case I think Microsoft need to consider bringing the migration to Chromium forward since the email subscriptions are now totally not working. Presumably the August release was to allow a slow migration to prevent major disruption if it went wrong, yet nothing is working right now anyway.
Hello,
Any update on this issue?
