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cARLOSPERALTA's avatar
cARLOSPERALTA
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5 years ago

E-mail Invite to External User Not Sending

Hi!   I have a Premium account and I'm trying to share a report from a workspace. I'm getting the notification telling me that the e-mail is sent, but the external user doesn't receive it. I made s...
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GilbertQ's avatar
GilbertQ
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5 years ago

Hi cARLOSPERALTA 

 

Thanks for the question and I agree that it used to do this in the past.

 

What I do these days is when I share externally I also send the user an email from my email address with the actual link to the app/report or dashboard to ensure that they have it.

 

Not sure what has changed to be honest.

cARLOSPERALTA's avatar
cARLOSPERALTA
Icon for Advocate I rankAdvocate I
5 years ago

Thanks for the quick reply GilbertQ.

 

Is it juste me or even when I send the link to the external user it doesn't work?

 

After the invite is sent, if I click on Share and then on the Access tab to see if the user is created, the external user is not even there, which is not normal.

 

The only solution I found is to add them as guests on the Azure Active Directory, and then send them the invite...

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    5 years ago

    Hi cARLOSPERALTA 

     

    Yeah I would expect the user to be there.

     

    Can you confirm that your Azure Active Directory Admin has not turned off allowing Guest users automatically? 

     

    If that is not the case, maybe you have to wait up to 60mins for the guest user to be created and for the user to accept the link from Azure Active Directory before they will be registered?