Don't get verification code email on sign-up

[Anonymous]

Hello,

I don't get a verification code email on sign-up

I checked Inbox and Junk and waited the whole day, tried again and again - nothing

Please help

Thank you

Michael

[Anonymous · Accepted solution]

Hello,

I think I finally found a cause of the problem.

It looks like my EMAIL PROVIDER is blocking those "Yes, it's me" emails.

So I don't even get them in Junk folder - they are filtered out before coming to my mailbox.

That's not cool since I don't know what other emails they are blocking...

 I'll figure it out with them - but it has nothing to do with Power BI.

Thank you very much everyone who tried to help.

@v-qiuyu-msft Please update the status to "Solved"

Thanks

Michael

[Anonymous]

@v-qiuyu-msft 

Qiuyun, I don't get this "Yes, that's me" email!

So I cannot open this link - I don't receive the email in the first place.

Please understand my problem and help me.

For more than 3 weeks I cannot sign up for the service

Thank you

Michael

[v-qiuyu-msft]

Hi all,

Please try to open the verification link (yes, that’s me) in a new private window to see if issue persists.

If it's not working, please feel free let me know.

Best Regards,
Qiuyun Yu

[Anonymous]

@team_steve My issue is different because I don't get ANY e-mail.

I just get a web page asking to enter my details including a verification code. An email never arrives. 

@v-qiuyu-msft Another info that might be helpful is that my domain "intel-biz.com" is a new domain. I have purchased it about two weeks ago. But my email IS working and I get other emails, including other Microsoft services such as Visual Studio.

Also, I don't get a verification email from Power Flow...

Hope this additional info helps find the cause.

😞

Guys, you may have many potential users/businesses that just cannot sign-up for Power services because of this.

Please help.

Thank you

[team_steve]

I have just the same issue. I'm trying to signup from a work account without an 365 tenent.
First I recieve an email titled 'Finish signing up for Microsoft Power BI'. When I click the link in the email I'm asked for FirstName LastName Password and a Verification Code to complete sign up. It says the code has been emailed, but it has not - I've check junk, clutter etc. So I cannot sign up for Power BI 😞

[koshur]

I'm facing the same issue. Is this Fiddler trace thing working?

[v-qiuyu-msft]

Hi @Anonymous,

I have shared this trace file with senior engineer. I will update the information to you if I get any feedback. Your patience is greatly appreciated.

Best Regards,
Qiuyun Yu

[Anonymous]

@v-qiuyu-msft

Thank you, Qiuyun

I've sent you a private message with the link to the Fiddler file

Please help me to create a Power BI account

Thank you

Michael

[v-qiuyu-msft]

Hi @Anonymous,

You can upload trace file to your OneDrive, share the URL in private message and send to me.

Best Regards,
Qiuyun Yu

[Anonymous]

@v-qiuyu-msft

Please help!

I cannot sign-up because I don't receive the "Welcome e-mail"

I cannot start working with Power BI

Please help!

Thank you

[Anonymous]

@v-qiuyu-msft

Thank you, Qiuyun.

I have captured the Fiddler file, but I would like to send it to you securely in Private Message or by e-mail.

I don't feel comfortable sharing it in forum.

Please tell me how would you like me to submit it.

My email is (the one I am trying to sing up with): mshparber@intel-biz.com

Thank you

Michael

[v-qiuyu-msft]

Please share Fiddler trace file with us. You can capture the trace when you sign up follow links below: Fiddler Trace Collection and Analysis

How to Capture Fiddler Trace

Best Regards,
Qiuyun Yu

[cford]

I am having the same issue.

[v-qiuyu-msft]

Hi @Anonymous,

I'm trying to involve senior engineer to analyze this issue. They need Fiddler trace to analyze on their side. Please provide it here. Thanks.

Best Regards,
Qiuyun Yu