Forum Discussion

tmcdevitt's avatar
tmcdevitt
Advocate II
7 years ago

Direct Query connectivity issues with Redshift in the last few days; Production reports won't load

We've got a few Direct Query reports pointing at a Redshift cluster. This has worked great the last few weeks but over the last two or three days, we're getting schema load errors when attempting to ...
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Anonymous's avatar
Anonymous
Not applicable
7 years ago

I've got confirmation that this a problem with the current premium/embedded release build. No ETA for a fix though... Will get an update later today (CET).

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Going to be fixed tonight according to my information.

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Thanks for sharing. The extreme lack of response to tickets and lack of any public messaging about the problem is a huge concern.

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago
      I agree. We are not working on some toy projects here, but serious business applications. The issue is not resolved for us at the moment. There was a brief interval during which it has been working, but not anymore.
      • kevhav's avatar
        kevhav
        Continued Contributor
        7 years ago

        This appears to be fixed for us, since ~11:00 p.m. last night (Pacific). We've had 9 consecutive successful (hourly) refreshes since then.

         

        Our dataset is in Premium capacity and its data source is Redshift. But our situation might be a bit different, in that our dataset is in Import mode, not Direct Query.