Forum Discussion

anithat's avatar
anithat
Resolver II
9 years ago
Solved

Data Refresh issue - Need immediate support

Hi  Vicky_Song   Looks like there is a problem with data refresh on power BI service.   The  screen print shows the scheduled refresh to run on 17th Jan 2017 but it hasnt refreshed ontime. See th...
Need Help
  • anithat's avatar
    anithat
    9 years ago

    I got the below response.  Thanks to the team for working on the fix.

     

     

ZLJ's avatar
ZLJ
Advocate II
9 years ago

Most but not all of our reports have refreshed overnight.  I've managed to run some manually this morning, but some are still doing nothing.  Still no error messages...

Looks like the next Microsoft update isnt due now until 5.30pm(uk)

kcantor's avatar
kcantor
Community Champion
9 years ago

ZLJ

Received overnight regarding issue:

Hi Kristi,

 

I hope you are doing well. Thank you very much for your time and patience in this matter.

 

I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.

 

I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.

 

Thank you very much again for your time and patience.

 

I hope you have a wonderful day!

 

Best regards,