Forum Discussion
Data Refresh issue - Need immediate support
I got the below response. Thanks to the team for working on the fix.
We are experiencing the refresh issue in Raliegh NC too. Do we need to open ticket for fix?
Best,
Amanda
Check what the Support site says for you:
https://powerbi.microsoft.com/en-us/support/
I believe it shows the message different for each area, so hopefully that will tell you if North America has the issue too.
I logged a Support call before the warning was posted on the site, and they have since got in touch to say they are working on it so nothing they can do for me specifically.
I currently have an open ticket on this. Will update as possible.
Most but not all of our reports have refreshed overnight. I've managed to run some manually this morning, but some are still doing nothing. Still no error messages...
Looks like the next Microsoft update isnt due now until 5.30pm(uk)
Received overnight regarding issue:
Hi Kristi,
I hope you are doing well. Thank you very much for your time and patience in this matter.
I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.
I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.
Thank you very much again for your time and patience.
I hope you have a wonderful day!
Best regards,
